neptune society scandal

After reading other consumer complaints about the Neptune Society I need to add mine as a warning to consumers. Yes. BBB is here to help. [5] In 2003, it was reported that an $11.5 million deal proposed by the firm of Walt Disneys great-nephew to buy Neptune Society was called off. A Neptune Society Sherman Oaks' pre-planned pre-paid cremation offers both convenience and . According to a 2021 price survey by the National Funeral Directors Association (NFDA), the median cost of a funeral with viewing and burial is $7,848, while a traditional adult funeral with cremation and burial is $6,971. Dumped ashes scandal persists - SFGATE Neptune Society provides affordable cremation services. Neptune Society charges $1,950 for its cremation services. The company also falsely claimed to use its own crematoriums when in fact it contracted with others and illegally accelerated payments when customers died, among other misleading business practices, the lawsuit says. Neptunes marketing plan in Austin consists primarily of mailings to lists of names and addresses of people aged 60 and over that were purchased from mailing list vendors.Neptune strongly promotes prepaying for cremation services, a practice that AMBIS does not support unless a person is preparing to qualify for Medicaid. According to the lawsuit, the statutory provision governing Service Corporation Internationals contracts requires the company to deposit into a state-watched trust a minimum of 70 percent of the purchase price for preneed cremation services, 100 percent of the money collected for fees meant to be paid to third parties in the future, and either more than 30 percent of a related merchandise sale or 100 percent of the wholesale cost of such merchandise. My deposit of $99 was to be returned. Here at the national office, we often hear from consumers whove been solicited by Neptune salespeople, only to find out they could have bought a simple cremation for about half the price Neptune is charging. By handing a consumer a planning kit, registration kit, and plaqueto which unreasonable and exorbitant prices have been assignedNeptune reduces the amount of money placed in trust by nearly half. You can imagine my surprise when I was quoted a balance DOUBLE that amount. We have no way of knowing if they all operate the same way. Additionally, requests for refunds on the merchandise only were treated as a request to also cancel the cremation services agreement. A stable of funeral, cremation and cemetery services providers owned by Service Corporation International has been hit with a proposed class action centered on an alleged bait and switch scheme concerning Florida residents statutorily protected preneed payments for cremation. Since 1973, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes . [1] It is primarily known for its two nationally recognized final resting places: the Neptune Society Columbarium in San Francisco, California, and the Neptune Memorial Reef near Key Biscayne, Florida. Neptune Society Review: The Best Cremation Company To Choose? (See enclosed. But I want to tell anyone reading this that I am so sorry if your loved one has died to this horrible Corona Virus like mine did. In another state, less than half of what was supposed to be in the warehouse was found when the state showed up for inspection. The Notice to Set scheduling conference will be held October 24, 2008, at 1:30 p.m. at the Colorado Office of Administrative Courts, 633 Seventeenth Street, Suite 1300, in Denver. SACRAMENTO, Calif. California's attorney general sued the Neptune Society on Monday, claiming the well-known company pocketed $100 million that it should have kept in reserve for those who. He gave us an empty urn and said put the small mini urns in the urn he let us us for the service since the urn wasnt ready which doesnt make sense because you cant fit the little urns into another urn. California accuses Neptune Society of bilking customers who seek refunds Already have an account? Tesla range estimates are grossly inflated, report says. For $245, the Neptune Cremation Society can scatter your loved one's ashes in their garden in Evergreen, CA. Unsubscribe easily. The Neptune Society, a cremation service provider on the West coast since the early 1970s, has now opened three locations in Texasin Ft. Worth, Houston, and Austin.In a recent interview with the Editor of Creative Choices, Neptune Management Corporation President and CEO Jerry Norman explained that there are four Neptune groups, all of which are separate companies. (See our letter of complaint to the FTC of this date, enclosed.). They have had her body since they took it away Jan.30th and now it's March and we have paid and still nothing. Create an account Register Now By registering for our payment service, you can: Make payments in 3, quick steps View electronic payment history View balance due Manage multiple billing accounts Save payment methods And more Neptunes own prices, as found on their General Price List, reveal that the goods and services which are not delivered at the time of sale total $1,396. Spanning 16 acres, the memorial is one of the largest man-made reefs in the world. DELIVERY PROVISION: Purchaser is entitled to delivery and possession at sellers principle [sic] place of business of each item described as merchandise stored or delivered herein only upon payment in full of the Total Sales Price of this Agreement. The company offers professional guidance from cremation experts to help you plan for events after your death. The plaintiff alleges that the defendants bookkeeping sleight-of-hand with regard to preneed merchandise results in Service Corporation International placing into the state-mandated trust barely 50% of the amount its required to by law for the sale of cremation services alone, sans merchandise. At the heart of the companies alleged scheme is Service Corporation Internationals Standard Neptune Plan, a preneed package advertised to customers as a bundle discount on a set of cremation services and merchandise thats positioned as more affordable than the general a la carte selection of the same services. Neptune Society: America's Most Trusted Cremation Services Well guide you through the process. This includes professional services, transportation, refrigeration and a container. Not so, after checking in we were told to simply to have hospice call upon death yet hospice was told a pickup was not possible. The batch # *********. The crematory, by necessity, must place the cremated remains in a receptacle even if only a plastic bag, the cost of which should be part of the cremation price. For better options, see our pamphlet on preplanning without prepaying. As the case tells it, virtually all of Service Corporation Internationals customers are lured into buying the Standard Neptune Plan with a promise that theyll be charged the same amount or a slightly higher amount than they would for just cremation services and receive the merchandise for free or a small price increase. Kansas City,MO Obituaries. Very good service and communication at a tough time. Unsubscribe at any time. BBB Business Profiles may not be reproduced for sales or promotional purposes. In some states, applicable laws require us to use names other than Neptune Society. AARP Prepaid Cremation Plans and Reviews 2022 |Should I buy? The company and its subsidiaries are North Americas largest provider of funeral, cremation and cemetery services. Copyright 2023 Consumers Unified, LLC DBA ConsumerAffairs. No, but they do offer an alternative. Heres the explanation from the largest Neptune (this company is publicly traded on Wall Street): The Neptune Society, Inc., through its wholly-owned subsidiary, Neptune Management Corp., owns the right to provide cremation services under the tradename and service mark Neptune Society in the 49 states outside of California, and in Los Angeles, Ventura, Santa Barbara and San Luis Obispo Counties within the State of California. of Insurance Larry Folsom, Florida Dept. He said the items wouldnt be ready for another week or so after it had already been a month and got an attitude with me and my wife. Since 1973, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes . The suit also alleges that Neptune recorded the value of its cremation services at an amount much lower than they would have had to report if the customer purchased cremation services alone. Neptune Society is the largest provider of affordable cremation services in the nation. Neptune Society specializes in affordable and compassionate cremation and funeral planning services. Several AMBIS members have contacted the AMBIS office recently after receiving mailings from Neptune. Neptune Society is a trustworthy and reliable cremation service that has been around for nearly 50 years. Each of these tenets is required by Florida law. The Neptune Society Columbarium of San Francisco is an architectural landmark in San Francisco and is the city's only nondenominational public burial space. As the consumer, I expect the Total to be THE TOTAL! Since the TOTAL SALES PRICE, is indicated on Page 1 of the contract. Prices start from 1,795. Because the merchandise has been purchased and stored, the cost for such is not refundable. A 20 ga. steel casket at Neptune costs $1,895, higher than the cost of a 20 ga. casket charged by all of the service providers included in the 2007 survey. There have been controversies surrounding the Neptune Society brand over the years. Instalments with full cover after 24 months. You can learn more about our cookies in our Privacy Policy. Neptune Society is the largest provider of affordable cremation services in the nation. Investigation disclosed that the cremated remains of more than 5,000 people had been illegally dumped on the property by its owner, a pilot who had contracted with the Neptune Society and.

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