pgcps staff help desk

Aruba is the VPN application that allows authorized users to access the PGCPS Network, and applications that require the PGCPS network (e.g., APEX, components of Oracle). This will cause a security risk for machines accessing SchoolMax and Oracle on the PGCPS network. 8437 Landover Road. The Prince George's County Police Department is the fourth largest law enforcement agency in the State of Maryland. Lost, stolen, or damaged badges are considered replacements. View Technology Setup Search our online directories School Directory Read More Webex for Principals and Central Office. The CKRoot (Content Keeper) Certificate must be installed on devices in order to access content from Google. If an error is received instead of connecting to a website. Technology Setup. Some knowledge of the teaching and learning process is preferred; Possess problem-solving skills, imagination, patience, reasoning, creativity, judgment, and analytical abilities; Excellent verbal and written communication skills; Possess the ability to plan appropriate educational activities for students when there are no plans available or when assigned because of an emergency; Ability to successfully work with diverse populations; Ability to provide instruction that reflects multiple perspectives and multicultural education; Ability to utilize technology for Distance Learning (personal computer, email, internet, etc. We have a new VPN solution called ARUBA VIA, VIA for short. is sent to the user's PGCPS email account, sharing responsibilities for appropriate use and damage fees. - Elementary and middle school technicians support multiple schools; High school technicians are typically assigned to one school. Staff passwords must be reset every 90 days. Phone No. Many PGCPS classrooms have ViewSonic, Boxlight or SMART interactive whiteboards or interactive panels to utilize for instruction. Substitute Paraprofessional - $13.25 hourly. If a staff member's password works for one application but not another, resetting the password should solve the issue. Parents and families will be able to receive help with technology, navigating online platforms and other troubleshooting related to distance learning. For assistance, contact our CSEP Secretary, Marguerite Henry at marguerite.henry@pgcps.org or call 301 817-7970. About Our Principal; Assistant Principals Home; Welcome Back! Employees Service Center - Prince George's County Public Schools The staff and I are filled with excitement as we prepare to start this year and look forward to achieving this mission with your support. Search by username Username Search by email address The CKRoot (Content Keeper) Certificate must be installed on devices in order to access content from Google. Bonnie F. Johns Media Center | 8437 Landover Road, Hyattsville, MD 20785 | (301) 925-2874 |, Connect with us: Email: t3@pgcps.org Twitter: @t3pgcps, To access this site directly: bit.ly/t3pgcps, Tier 1 Support Site: bit.ly/PGCPStechsupport, Digital Learning Resources for Families: bit.ly/dlparentresources. Technology Coordinator (optional, only in elementary schools) - provides basic Tier 1 technical support for staff, students, and families. Human Resources Employee Services Center - PGCPS How can Staff may enter Help Desk tickets on behalf of students. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Download File 2022 - 2023 Grade & Retention Schedule 2022 - 2023 Grade & Retention Schedule All students in grades 1-12 will be required to enroll in the Identity Management System (https://idm.pgcps.org) and change their passwords. However, devices that are new to the network, including personal Chromebooks (students or staff) or iOS/Android devices (staff), will need to have the certificate installed. Other than manufacturer defects, a replacement badge must be requested and purchased. PGCPS Staff Portal: Business Operations The Division provides overall management and guidance for the County's purchasing functions in accordance with the legal authority established by Section 603 of the Charter and Subtitle . SchoolMax Parent Portal. Take a look now! since they provide access to numerous internal systems. Select theBenefitsoption to enroll in or make changes to medical coverage (duringOpen Enrollment or becauseof a family statuschange)and add/changebeneficiaries for your Board sponsored life insurance (at any time). Whether you need help with a malfunctioning device, troubleshooting software issues, or setting up a new piece of equipment, our team is here to help. Download an Excel spreadsheet to find out which vendor to use to order items and services. SelectFederalorState Tax Formto submit and change withholdings andManage Payroll Paymentsto enroll in or change direct deposit information. Submitting a Help Desk Ticket Hands-On Tech Support Lost, Stolen or Damaged Devices Connecting to the Copier/Printers Installing Software on a Staff Computer Connecting to an Interactive. Contact Us. , learning management systems, help desk and services, technical distribution centers and inventory management procedures, technical support processes . Concerns regarding potential violations of laws, school system policies, standards and ethics may be reported confidentially and anonymously to thePGCPS Compliance Hotline. Employee Self-Service, Benefits Enrollment, Direct Deposit, iRecruitment, ERO, Sasscer Administration Building Prince George's County Public Schools Sasscer Administration Building 14201 School Lane Upper Marlboro, MD 20772 301-952-6000 . PGCPS | Home Staff may request support on behalf of students via phone (301-386-1549) or the help.pgcps.org web. representative will obtain a timely and accurate response within 48 hours. In order to set up or troubleshoot, you must verify the, (e.g,, SMART, Viewsonic, or Boxlight) as well as the. PGCPS Home / Contact Us / Help Desk (Computer Support) Enroll Your Child. for help desk, Prince George's County Public Schools 2023 Prince George's County Public Schools, 14201 School Lane Upper Marlboro, MD 20772 301-952-6000, Approved Software Database link (inside PGCPS Network), Response to Intervention Tool (RtI Online Tracking), Student Intervention Team (SIT) and Student Support Team (SST), Teacher / School Staff Distance Learning Guide, Data Warehouse (requires use of Firefox browser), Grade Change Authorization Module (PS-140), Tuition Reimbursement Requests (PGCEA, ASASP, Local 2250), Bullying, Harassment, and Intimidation Prevention, Oracle Authorization Forms (you must be logged onto PGCPS Email), Child Abuse and Neglect Reporting Procedures, Homeless Education Application Login (inside PGCPS Network), Tuition Reimbursement Requests (PGCEA Only), Academies and Dedicated Specialty Schools. Engagement and Technology Lead (ETL) - provides instructional support for staff. Access Summer Professional Learning Catalog, View complete calendar with download options, Prince George's County Public Schools View the video on Protected Classes presented by the Office of Equity and Excellence. High Point High School Toggle navigation. Please place a Help Desk ticket for help with titles not listed. Director - Instructional Technology & Support - Prince George's County 2019, Prince George's County Public Schools, Prince George's County, Maryland, Take a Parent Course with Family Institute, Specialty Programs, Career Academies and Charter School, Call "PRIVATE" is the WifI network to connect to when in a PGCPS location. who provide guidance to school-based teams and direct support to school-based and central office staff. In order to provide a more secure online experience and better safeguard student privacy. Forgotten password - Prince George's County Public Schools All employees are provided an initial photo identification badge at no cost. Opinion: Union leaders for Prince George's schools pen an open letter The process for using IDM is the same for students and staff. 112 ASASP_III ASASP Unit III 32 POSITION SUMMARY: Under the direction of the Director of Instructional Technology Support, the IT Supervisor is responsible for assisting with establishing and enforcing policies that protect the interest of PGCPS' investment in technology that align with the goals of the organization. Webex accounts are available for all Central Office staff as well as principals and . When contacting the Employee Services Center, a representative will respond within 48 hours. For general questions and comments about the Staff Portal contact: NOTE: This is NOT for general contacts to PGCPS. 301.780.2191 (Monday through Friday between the hours of 8:00 a.m. and 5:00 firstname-lastname@pgcps.org (typically). For information on contacting PGCPS click HERE, 2023 Prince George's County Public Schools, 14201 School Lane Upper Marlboro, MD 20772 301-952-6000, For information on contacting PGCPS click, Approved Software Database link (inside PGCPS Network), Response to Intervention Tool (RtI Online Tracking), Student Intervention Team (SIT) and Student Support Team (SST), Teacher / School Staff Distance Learning Guide, Data Warehouse (requires use of Firefox browser), Grade Change Authorization Module (PS-140), Tuition Reimbursement Requests (PGCEA, ASASP, Local 2250), Bullying, Harassment, and Intimidation Prevention, Oracle Authorization Forms (you must be logged onto PGCPS Email), Child Abuse and Neglect Reporting Procedures, Homeless Education Application Login (inside PGCPS Network), Tuition Reimbursement Requests (PGCEA Only). ); Ability to work effectively with students, parents, administrators, colleagues, community, and other school system staff; Be physically able to perform the duties and responsibilities of a substitute teacher; Have adequate and reliable transportation to travel to school assignments on time; Ability to accept jobs via telephone or computer; Must be able to work forty-five (45) days during the school year. Hours of Operation: Mondays and Wednesdays. Long-Term Substitutes will have access to Clever one day after being assigned as the primary educator in SchoolMax. (Must be accessed inside the PGCPS network or VPN ). Contact Information Guide for Connecting Chromebooks (STAFF only). . If a device is lost, not due to theft, it should be reported to the Help Desk. Grading and Attendance resources are available on the, to request access to the relevant SchoolMax module(s), Those with rights are encouraged to visit the resources on the, must complete the SchoolMax rights forms at. Contact Us PGCPS About PGCPS Contact Us Contact Us Looking to Resolve a Particular Question or Concern? Access the Q Academics Announcement 01/04/2023 Devices that have previously connected to PGCPS most likely already have it installed. Please send your questions to:hr.applications@pgcps.org. PGCPS Staff Portal: Schools/Locations 14201 School Lane Upon notification, staff may be directed to t. transition over time to chromebooks for all students across PGCPS. Learn who does what in our office. Upper Marlboro, MD 20772 PGCPS Technology Training Team - Webinar Recordings - Google Sites Staff are permitted to bring personal iPads and/or Chromebooks. One of our top concerns is recruitment and retention. 14201 School Lane PGCPS Staff Portal. Cannot contain repeating characters (rr, ss, etc.). Staff members may request support via phone (301-386-1549) or the web portal. Learn more about available substitute teaching positions and significant pay increases, Prince George's County Public Schools Help Us Help You - PGCPS Sasscer Administration Building Google Docs, Moodle, Aesop, Maryland Educator Information System (EIS), etc. Contact Us - PGCPS page for resources on using SMART Learning Suite Online on any interactive whiteboard/flat panel. 301-952-6000Contact Us If you are experiencing problems that may hinder your ability to meet these expectations, advise your supervisor immediately, and consider taking advantage of the Inova Employee Assistance Program. To comply with security regulations, an employee photo identification badge must be worn and visible when entering any PGCPS work location. Placing a badge near a cell phone and sun exposure may also demagnetize. Applications Applications A - E. AerieHub Business Intelligence Reports . Upper Marlboro, MD 20772, 2023, Prince George's County Public Schools, Guide to Addressing Questions and Concerns, Student Records, Transfers, and Archival Services. However, devices that are new to the network, including. The 2023 Summer Professional Learning Catalog - Summer Professional Learning Opportunities and CPD Credit Course Offerings - is available now. For urgent Technical Support Monday through Friday 7:00AM to 4:30PM, call 301-386-1549, Note: when submitting a ticket onlineemail responses should be expected within 24 hours. Visit the Employee Assistance Program site for free confidential counseling and consulting services, Prince George's County Public SchoolsSasscer Administration Building Take a look now! PGCPS Office and Program Directory The Employee Services Center is a Staff must save all files on the laptop to an external drive (not provided) or Google Drive before the appointment. Photos must be taken in full-face view, directly facing the camera, with a neutral facial expression or a natural smile, and with both eyes open. Employee IT Service Desk - PGCPS Dont miss important news and information from Prince Georges County Public Schools! For an inclusive list of forms to obtain rights, view the, Only principals may request Password Manager rights for a staff member using the, Security Permissions Requests (ES, MS/K-8/SS, or HS), Only principals may request Administrator Rights for a staff member using the, and long-term substitute must complete the, long-term substitute is assigned to the school in SchoolMax, the. - Assigned to support a cluster of schools. The toll-free phone number is 866- 646-2512. How to Get Help For a Particular Question or Concern View ourGuide to Addressing Questions and Concerns Stay Connected: Social media, e-alerts and parent app Dont miss important news and, Employee IT Service Desk Bonnie F. Johns Educational Media Center 8437 Landover Road Landover, MD 20785 301-386-1549 Key Services Service Request Management Issue Resolution Employee IT, For help with FSDirect, here are some help resources including documents, videos and handbook: FSDirect Handbook (including guidelines and FAQ's) PGCPS FSDirect Handbook 1-13-2017 Form To Request, Send Your Child to School Ready to Learn Preteens need 10 to 12 hours and teens need about 8 to 9 hours each night to be alert and ready to learn. PGCPS Staff Portal. Annual Salary View ePayslip to view and print the most current and past pay slips. The core commitment of the Employee Services assistance with hiring Substitute Teachers, obtaining Employee ID Badges, general Human Resources related Customer Service support, Child Protection Services (CPS) processing, and New Employee Orientation (NEO). Are you a parent, student or school community member in need of assistance? Staff Portal. Search Results - PGCPS PGCPS Technology Help Desk: Your Go-To Resource for Tech Assistance To opt out of text messages, reply STOP to the last text message you received from PGCPS or click here and follow the prompts to unsubscribe. Must not match one of your last 10 passwords. Are you a district staff member in need of assistance submitting a ticket? Whether teaching face to face, or virtual there are key technology items that all 1:1 classrooms should have. When a device connects to the network, it will require the CKRoot certificate. - provides instructional support for staff. IDM is here, Prince George's County Public Schools Pearson PGCPS Support; Pearson State Customer Support; Personal Education Plan; reliable. Please contact us via our website feedback form. employees access the Employee Services Center? From the Principal's Desk - Google Sites 60 college credits from an accredited college or university are required; 6-12 months of experience working with children. Welcome to Prince George County Public Schools' Staff Resources Page. Upper Marlboro, MD 20772, 2023, Prince George's County (MD) Public Schools, Homeless Education App Login (Inside PGCPS), Student Accident Reporting System (SARS) Login, Student Records, Transfers and Archival Services, Bullying, Harassment, and Intimidation Prevention, Child Abuse and Neglect Reporting Procedures, Data Warehouse (requires use of Firefox browser), Grade Change Authorization Module (PS140), Homeless Education Application Login (inside PGCPS network only), Response to Intervention Tool (RtI Online Tracking), Student Intervention Team (SIT) and Student Support Team (SST). Apple or Windows devices assigned. Parents or Guardians, if you provided PGCPS with your mobile phone number as your primary contact information, you are consenting to receive autodialed or pre-recorded calls and text messages with school related announcements. eforms.pgcps.org (Must be accessed inside the PGCPS network or VPN ). Reference the Employee Device Usage Agreement (Attachment 2) of the PGCPS Assets Manual for current fees. Please visit the Office ofStudent Records, Transfers, and Archival Services. IDM is available from work and from home. per building has the rights to reset passwords for staff. We are looking for highly qualified professionals who are committed to ensuring that every student graduates prepared for college and careers. Social media: facebook.com/pgcps, @pgcps ( Twitter and Instagram) can assign him/her as the educator for the relevant sections. Changing Your PGCPS Password; Create a Help Desk Ticket; Help Desk Website; Setting Email Digest; Staff Portal Assistance Community; . devices assigned. Support for Technology Teams is available at. School Max There are no language selections available at this time. Prince George's County Public Schools Help Desk Support Specialist Read More PGCPS Calendar Find a Vendor by Category Download an Excel spreadsheet to find out which vendor to use to order items and services. Submit online reports athttps://pgcps.alertline.com/gcs/welcome. Support for Technology Teams is available at bit.ly/PGCPSTechSupport. Your feedback is important to us! - The primary purpose of this office is to support administrative and instructional efforts with information and recommendations concerning change in the school system's student population and its effects on (1) facilities (capacity and construction); (2) resources and budgetary planning; (3) court related obligations; (4) zoning and boundaries;. High Point High School Staff - Prince George's County Public Schools View Powering Down School Year 2023: Technology Closeout Guidance bit.ly/pgcpspoweringdown2023. Check out the T3 Tech Connect, Newsletter from the Technology Training Team. Microsoft will no longer be supporting the Windows 7 Operating System effective January 2020. If that person is unavailable, please encourage the staff member to contact the Help Desk. The Human Resources Employee Services Center is a centralized office for assistance with hiring Substitute Teachers, obtaining Employee ID Badges, general Human Resources related Customer Service support, Child Protection Services (CPS) processing, and New Employee Orientation (NEO). Help Us Help You How to Get Help For a Particular Question or Concern View our Guide to Addressing Questions and Concerns Stay Connected: Social media, e-alerts and parent app Don't miss important news and information from Prince George's County Public Schools! Show your #PGCPSPride with our updated Zoom background! Posted here is information to help you use the Parent Portal of SchoolMax, so that you may view your child's grades and attendance information. Contact Us - Prince George's County Public Schools information online, the center is equipped with computers and trained staff to will have access to Clever one day after being assigned as the primary educator in SchoolMax. PGCPS IT Support (for Staff) - STAFF - Google Sites Develops and documents Help Desk problem resolution procedures and validates software problems reported by users; Conducts SFO training for personnel, including, bookkeepers and principals, as well as refresher training as required on site at schools or during group seminars; PGCPS | Support The Office of Professional Learning and Leadership is organized around three core services: Retention, Support and Succession and five collaborative work strands: Innovation, Teacher Leadership Development, School Leadership Development, Mentoring, Coaching & Induction, and Technical Assistance. Please contact us via our website feedback form. Diversity, Equal Opportunity and Respect in the Workplace. Staff Directory. To request a replacement badge, follow the instructions below: https://www.myschoolbucks.com/links/storecatalog.jsp?clientID=MCS_2400510. Cords and Cables secured to prevent accidental damage, Projection Screen - screen, interactive boards, or interactive panels. There are no language selections available at this time. The Human Resources Employee Services Center is a centralized office for assistance with hiring Substitute Teachers, obtaining Employee ID Badges, general Human Resources related Customer Service support, Child Protection Services (CPS) processing, and New Employee Orientation (NEO). eDoctrina has replaced MyPPS as the PGCPS Professional Growth Platform. At this time, only one password manager per building has the rights to reset passwords for staff. Those with rights are encouraged to visit the resources on the T3 SchoolMax page for Offices. When a device connects to the network, it will require the CKRoot certificate. Both Windows and Mac computers have these available. We believe substitutes are a critical part of the classroom experience for every student and cultivating a positive and safe learning environment for students. Quarter 4 Professional Learning Opportunities, 2022-2023 Quarter Four Professional Learning Catalog/Spring Session II 2023 Continuing Professional Development (CPD) Available Now. PGCPS Technology Training Team - Tech Support - Google Sites eforms.pgcps.org ( Must be accessed inside the PGCPS network or VPN ), Administrative Rights (to install software). * The process for using IDM is the same for students and staff. Employee IT Service Desk. 14201 School Lane IDM is available from work and from home. Click on PGCPS Employee Self Service listed in the Navigator Menu Click on the Employee Self Service you wish to access: Personal Information to change your address or personal data. to G Suite (Mail, Classroom, Drive, etc), Clever, SchoolMAX, Zoom, and Chromebooks/PGCPS computers. Read more to try it out. We will be transitioning to our new staff portal later this month. Careers in PGCPS. AKA Powering Up With Technology Conference! will need to have the certificate installed. Website Accessibility Requests and Feedback Form. View ourGuide to Addressing Questions and Concerns. Sasscer Administration Building Reference the Employee Device Usage Agreement (Attachment 2) of the PGCPS Assets Manual for details and current fees. Prince George's County Public Schools To request a replacement badge, follow the instructions below: Employees will be notified of the status of the ID badge. There is a replacement fee for misplaced or damaged badges. The principal must complete the SchoolMax rights forms at eforms.pgcps.org. Information about your use of this site is shared with Google. former employees, and stakeholders who have inquiries regarding their Professional Development on Protected Classes. Only principals may request Password Manager rights for a staff member using the Security Permissions Requests (ES, MS/K-8/SS, or HS) form, available at the link below. Photos must be taken within the last 6 months to reflect a current professional appearance with headwear (unless for religious or health purposes) and no filters (Instagram, Snapchat, etc.). Check out our new staff portal! By using this site, you agree to its use of cookies. Present police report. Moodle for Staff and Students To reset your password, submit your username or your email address below. Staff Portal for Prince George's County Public Schools Guide to Resetting Passwords using RemoteApps and Active Directory. Staff member are encouraged to use IDM (https://idm.pgcps.org) to reset their own password. PGPCS is not responsible for support, repair and/or. Transportation. Please take note of the following: Parent Centers: Technical Help in-Person Parent Centers: Technical Help in-Person Locations have been designated throughout PGCPS to provide families an opportunity to receive after-hours, 1,391 results found Performs other duties as assigned. This has resulted in larger class sizes and insufficient support for students with individualized education plans. Access to the course catalog for Quarter 2 Professional Learning Opportunities is now available for all staff. Staff Portal Home Students should not create their own accounts to access digital resources. Faculty and Staff (alphabetically) - Prince George's County Public Schools If staff members need to hands-on/face-to-face technical support, limited appointments are available. Portal Updates - Prince George's County Public Schools Upgrading Windows 7 Devices to Windows 10. School and Program Choices. . Director - Technology Integration & Support - Prince George's County

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